A retail chain CRM system with customer loyalty tracking, automated follow-ups, sales pipeline management, staff performance dashboards, and multi-branch reporting for a growing retail business.
The client had customer data spread across 5 branches with no central view. Sales staff had no visibility into customer history, leading to poor service and missed upsell opportunities. Management had no real-time performance data.
We built a unified customer profile that aggregates data across all branches in real time. Sales staff see full customer history on a tablet at the counter. Management gets automated daily reports with no manual work.
